Yes. Organic silk is naturally breathable, hypoallergenic, and gentle on the skin. Unlike conventional fabrics, it is processed under strict standards to avoid harmful chemicals — making it ideal for sensitive skin.

At HERTH, we use organic silk sourced from GOTS-certified suppliers, designed to be worn directly on the skin with comfort and safety.

Yes, silk is naturally suitable for sensitive skin. It is hypoallergenic, breathable, and inherently gentle, helping to reduce the risk of irritation and discomfort.

At HERTH, we use organic silk sourced from GOTS-certified suppliers, where harmful chemicals are excluded throughout the process, making it safe for direct contact with the skin.

Lightweight and temperature-regulating, silk helps maintain a balanced, comfortable feel throughout the day.

HERTH silk is made from 100% organic silk fibres and crafted in Como, Italy without synthetic blends. Naturally breathable, lightweight, and fluid on the body, it is designed to last — offering a refined alternative to conventional fabrics.

Yes. HERTH uses organic silk sourced from GOTS-certified suppliers in Como, Italy. This certification ensures strict environmental and social standards across the entire supply chain — from fibre to finished garment.

Yes. Our shades are developed using certified dyeing processes in Italy, with strict standards on chemical safety and skin compatibility.

We use low-impact techniques, including digital printing, to reduce water and energy use while ensuring long-lasting color quality.

Yes. Silk is a natural, biodegradable fibre that decomposes without releasing harmful substances. Unlike synthetic fabrics, it does not contribute to microplastic pollution.

When responsibly sourced, as in our case with GOTS-certified suppliers, it becomes a low-impact and long-lasting material.

Silk is a delicate natural fibre that requires gentle care to preserve its softness and longevity. We recommend gentle hand washing in cold water using a silk-specific detergent, or professional cleaning when preferred.

Avoid wringing or twisting the fabric, and lay flat to dry away from direct sunlight.

We recommend gentle hand washing in cold water to preserve the fabric’s natural softness and longevity.

Yes. We recommend entrusting your garment to a professional cleaner specialized in delicate fabrics. When possible, choose services that avoid harsh chemical treatments.

Yes. Iron on low heat, always inside out, and avoid steam to protect the fabric’s natural finish.

All HERTH garments are made in Italy. We work with skilled artisans across a local supply chain in northern Italy, ensuring high-quality craftsmanship, ethical production, and reduced environmental impact through shorter logistics.

HERTH is built on a fully traceable and responsible supply chain. From organic silk sourced from GOTS-certified suppliers to local Italian production and recyclable packaging, every step is developed to avoid harmful chemicals and reduce environmental impact.

We also integrate blockchain technology to offer full transparency — allowing each garment to be traced from raw material to final product.

We use 100% organic silk without elastane to preserve the fabric’s natural purity, breathability, and recyclability. Avoiding synthetic blends allows our garments to remain biodegradable and aligned with circular design principles.

Yes. All HERTH packaging is 100% recyclable and plastic-free, including boxes, tissue paper, and labels. We use responsibly sourced materials and design every element to minimize environmental impact.

If you’re between sizes, choose based on your preferred fit — our silk naturally follows the body with a soft, fluid drape.

You can refer to our size guide for exact measurements or contact us for personalized assistance. We’ll help you find the best fit based on your body and preferences.

For a more effortless and fluid look, we recommend sizing up if you are unsure.

Yes. HERTH garments are designed to fit true to size, depending on the style, with a fluid silhouette that adapts naturally to the body.

All HERTH pieces are available in sizes XS to XXL, developed to maintain a consistent, refined fit across sizes.

If you’re between sizes, we recommend choosing the larger size for a more natural, fluid fit. Our silk is designed to move with the body and feel comfortable on the skin, rather than fit tightly.

Yes. You can contact us via email at customercare@byherth.com or WhatsApp for personalized assistance. We’ll guide you based on your measurements and the specific fit of each piece.

Silk has a naturally fluid drape that follows the body without clinging or restricting movement. It enhances the natural silhouette while remaining light and comfortable.

HERTH designs are created to highlight this quality — offering effortless elegance with a soft, refined fit.

No, you can proceed as a guest. Creating an account allows you to track your order, save your details for faster checkout, and receive updates on new collections.

Please check your spam or junk folder, as confirmation emails may end up there. If you still haven’t received it, contact us at customercare@byherth.com or via WhatsApp and we’ll assist you.

Orders can be cancelled the same day they are placed, as long as they haven’t been processed yet. Please contact us immediately at customercare@byherth.com or via WhatsApp.

Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays). Once your order has shipped, you’ll receive a tracking number via email.

If an item is sold out, you can add it to your Wishlist or sign up for back-in-stock notifications. We’ll let you know as soon as it becomes available again, so you don’t miss it.

Pre-order items are made to order and delivered within approximately 30 days.

Pre-orders are final sale and cannot be returned. You may cancel your pre-order within 3 business days by contacting our Customer Care team as soon as possible.

If your order includes both pre-order and in-stock items, it will ship once all items are available. To receive in-stock items sooner, we recommend placing separate orders.

Once your order has been shipped, you will receive a confirmation email with a tracking link. You can use it to follow your shipment in real time.

If you haven’t received it or need assistance, please contact us and we’ll be happy to help.

We ship to over 100 countries worldwide. If your country is not listed, please contact us at customercare@byherth.com or via WhatsApp.

All orders are shipped from Italy, ensuring quality control and efficient delivery.

Shipping costs vary depending on your location. You can view all available shipping options and rates at checkout or on our Shipping page for full details.

We partner with trusted carriers including DHL, FedEx, UPS, and Poste Italiane to ensure fast and reliable delivery.

Orders are processed within 1–2 business days. Delivery times vary depending on your location and selected shipping method, and are shown at checkout.

Delivery times may vary due to factors beyond our control, such as customs clearance or carrier delays. If your order is taking longer than expected, please contact us and we’ll assist you.

Duties and taxes are not included in the shipping cost. For orders outside the EU, import duties and taxes may apply and are the responsibility of the customer.

If duties are not paid and the package is returned, HERTH is not responsible for any additional costs incurred.

We do not ship to PO Boxes. However, you can select delivery to a nearby DHL, FedEx, UPS, or Poste location at checkout.

You will receive a tracking link via email once your order has shipped. You can use it to follow your shipment in real time.

Items must be returned unworn, unwashed, and in perfect condition, with all original tags and packaging intact.

Returns are accepted only for full-price items.

To request a return, please contact us at customercare@byherth.com specifying your order number. Our team will guide you through the return process step by step.

We offer exchanges for full-price items, subject to availability. In eligible countries, the replacement item is shipped free of charge.

Returns are accepted within 14 days of receiving your order.

Return shipping costs, including any duties or taxes, are the responsibility of the customer. Shipping costs are non-refundable.

Items purchased with promotional discounts are not eligible for refunds. A voucher equal to the order value may be issued instead, depending on the promotion.

Refunds are processed within 7 days of receiving your return. You’ll receive an email confirmation once the refund has been issued.

Processing times may vary depending on your bank or payment provider.

Shipping costs are non-refundable.

Sale, Archive Sale, Pre-Order, and Sample Sale items are final sale and cannot be returned or exchanged.

Hair accessories are not eligible for return or exchange.

Yes, HERTH gift cards are available and delivered digitally to the email address provided at checkout.

Enter your gift card number or discount code in the designated field at checkout. Make sure the amount is correctly applied before completing your purchase, as codes cannot be added after the order is placed.

We accept major credit and debit cards including Visa, Mastercard, American Express, and Maestro. You can also pay with Apple Pay, Google Pay, Shop Pay, PayPal, and Klarna.

Yes, all payments are processed through secure, encrypted systems that protect your personal and payment information at every step. We partner with trusted payment providers to ensure a safe and seamless checkout experience.

All payments are processed in Euro (€). If you are paying in another currency, the exchange rate is determined by your bank or payment provider.

Yes, Klarna allows you to pay later or split your purchase into 3 interest-free installments, depending on your location.

Klarna is currently available in selected European countries, Switzerland, and the UK.

If you forgot to include invoice details, please contact us at customercare@byherth.com as soon as possible, including your order number and the required invoice details.

If your order has already been processed, we may not be able to update the details.