FAQ – HERTH

Sustainable fashion generally costs more for various reasons. We have chosen to source and use the highest quality sustainable and GOTS certified organic silk from Como, Italy. Our silk has a beautiful hand, is sustainably produced and our manufacturers are paid a fair, living wage. We produce everything in Italy and we also are committed to using recycled and recyclable materials in every aspect of our clothing and packaging. Premium quality, ethical and environmental standards are our priorities, and we try to offer the most convenient price possible while respecting the values HERTH is rooted in. We believe it’s worth the cost and are sure you’ll agree once you try on our clothing too.

Yes, our dyeing process is GOTS certified. Completely biological and biodegradable, it has a low environmental impact. We digitally print our fabrics, allowing for a lower energy and water consumption and fewer CO2 emissions. Both the dyeing and printing process are sustainable, eco friendly, energy saving with smart water and GOTS certified, free of heavy metals and chemicals, non-toxic, non-allergenic and skin friendly. And, since our skin absorbs up to 65% of any substance (harmful or not) we put it into contact with. It’s especially important to know what we’re wearing.

All of our products are Made in Italy. Every piece in HERTH’s collections is produced in Italy by local artisans in ethical work conditions. Since the suppliers are concentrated in the northern part of Italy, logistics are simplified and reduces our carbon footprint. We work exclusively with companies that have our same values and are have been certified as environmentally friendly.

We can cancel your order the same day it’s been placed if it still has not been processed. To request a cancellation, please contact us at customercare@byherth.com or by WhatsApp. If the order has already been processed, you can return your item. We’re always happy to receive feedback, please feel free to let us know why you are unsatisfied and if you wish to return your item.

Usually between 1-2 business days (Monday-Friday, except holidays). Orders placed on weekends or holidays will be process the following business day and shipped within 1-2 business days. You can track your order once it’s been shipped using the tracking number you can find in the confirmation email. PLEASE NOTE: Due to the current COVID-19 situation, shipping may experience unpredictable delays.

Items available for pre-order are listed on the product page, with estimated delivery time (not for immediate availability.) Please note, once the order is placed your payment will be processed in advance. You can cancel your order within 3 business days, contacting our Customer Care Service at customercare@byherth.com . If your purchase contains both pre-order and available items, the order will be shipped once we receive the pre-order items. If you wish to receive the available items first, we recommend placing two separate orders as we cannot separate items in an existing order.

Klarna is a service that helps you shop with HERTH now and pay for your items later in 30 days or in 3 interest-free payments.

Pay in 30 days: Shop now and pay up to 30 days after shipment. No interest or fee.

Pay in 3 interest-free installments: Shop now and pay for your items later in 3 interest-free payments. Your first payment is taken when the order is processed and the remaining 2 are automatically taken every 30 days.

Currently, on byherth.com, Klarna is available in Austria, Belgium, Finland, Germany, Italy, Spain, Swiss and The Netherlands. To learn more about Klarna

Please consider that although we do our best to ship your package as soon as your order is complete, timing may vary due to circumstances that we cannot predict. We will let you know of any unreasonable delays. PLEASE NOTE: Due to the current COVID-19 situation, shipping may experience unpredictable delays. If you have any problem with your order, please contact us at customercare@byherth.com or by WhatsApp.

Duties and taxes are not included in the cost. If you are based outside the EU you may be required to pay them. These fees will be fully charged to the customer. When your delivery reaches the country of destination, import duties and taxes are levied and payment of these is necessary to release your order from customs. We are unable to advise on rates as they vary according to the country. Please consult your local custom office for more information. Should you choose to not pay all applicable duties and the package is returned to sender HERTH is not responsible for any cost incurred. Customs taxes & duties are not applicable to orders under $800 (USA territory).

HERTH does not accept returns or exchanges for items worn, damaged, washed, altered or used. Items must be returned in their original packaging, with all tags still attached and in perfect condition. Please include the original itemized list in the package. Returns cannot be combined with other orders. Our return policy is applicable to full price items. As a small reality, we cannot accept returns on promotional items.

PLEASE NOTE: we do not offer refunds, return or exchanges on products from the Sample Sale. All items are final sale and may feature small imperfections.

PLEASE NOTE: hair accessories are not returnable or exchangeable.

HERTH is not responsible in case of loss, theft or damage of the shipment.

Send an email to custumercare@byherth.com specifying if it’s an exchange or return. If exchanging an item, we are happy to help and send you free of charge the item you prefer if you are in one of these countries. Exchanges are subject to availability. In case of exchange, the free shipping is only applicable to full price items.

Our return policy is applicable to full price items. As a small reality, we cannot accept returns on promotional items.

PLEASE NOTE that hair accessories are not returnable or exchangeable.

We offer returns on orders, within 14 days of receiving your order. Orders placed between November 30th – December 31th have a longer return period until the 10th of January. The costs, including any duties and taxes, related to the return or exchange of the item are at the customer’s expense, except damaged or defective items. When returning an item feel free to include a description of why you weren’t satisfied with the item, we love feedback!

Join the sustainability chain.

HERTH is made to last and here’s our how to:

Hand wash with silk suitable natural detergent in cold water. This practice can reduce your energy impact by up to 90%.

If left for too long in the water, the silk may lose luminosity.

DO NOT scrub, wring or put in the dryer.

Lay out horizontally to air dry, do not directly expose to the sun.

If necessary, iron inside out on low temperature and avoid using steam.

For stains, use only natural soap suitable for silk.

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