Yes. Every piece of HERTH clothing is made exclusively from GOTS-certified organic silk. This certification ensures that our silk meets the highest standards for environmental sustainability and social responsibility. To learn more about our silk click here.

Sustainable fashion often delivers higher quality because it prioritizes premium materials, ethical production, and long-term environmental responsibility. At HERTH, we use only GOTS-certified organic silk from Como, Italy—celebrated for its luxurious texture and sustainable sourcing.

Our garments are expertly crafted by skilled Italian artisans, ensuring exceptional craftsmanship, comfort, and durability. We also use recycled and recyclable packaging to minimize our environmental impact. By producing locally in Italy, we support fair wages and reduce our carbon footprint.

Sustainability, ethics, and high-quality materials are at the heart of everything we do. The result? Garments that look and feel extraordinary—and are built to last. Once you wear HERTH, you’ll experience the difference.

To ensure our garments are fully recyclable, HERTH uses only
100% GOTS-certified organic silk with no elastane blended into the fabric. In this
way the fabric itself remains pure to support circular design and
sustainability.

Yes. Our dyeing process is fully certified, 100% organic, and biodegradable—ensuring minimal environmental impact. We use digital printing to reduce water usage, energy consumption, and CO₂ emissions.

Both our dyeing and printing methods are sustainable, eco-friendly, and free from heavy metals or harmful chemicals. The dyes we use are non-toxic, non-allergenic, and gentle on the skin. Since the skin can absorb up to 65% of what it touches, we only use safe, certified natural dyes in every HERTH garment.

All HERTH garments are proudly made in Italy. Every piece is crafted by local artisans under ethical working conditions, using sustainable practices. Our entire supply chain is based in northern Italy, which helps reduce our carbon footprint through shorter logistics routes.

We partner exclusively with certified companies that share our values—ensuring environmentally friendly production, fair labor practices, and exceptional craftsmanship. Choosing HERTH means choosing authentic, ethically made Italian fashion.

Yes! All HERTH packaging—including boxes, tags, bags, tissue paper, and labels—is 100% recyclable, plastic-free, and made from sustainably sourced materials. We prioritize minimal-impact, eco-friendly packaging in every part of our process.

Click here to learn more about our sustainable packaging.

Yes. Every step of our supply chain is designed to be sustainable, ethical, and fully traceable. From certified organic silk to local production and recyclable packaging, HERTH is committed to minimizing environmental impact.

We use blockchain technology to offer full transparency—allowing you to trace each garment’s journey from raw material to final product.

Click here to explore our verified supply chain.

No, you can proceed to checkout as a guest. However, creating an account with your email allows you to track your order, save shipping details for faster checkout, and receive updates on future HERTH collections and promotions.

First, please check your spam or junk folder—sometimes order confirmations end up there. If you still haven’t received an email with your confirmation number, please reach out to our customer service team at customercare@byherth.com or contact us via WhatsApp for immediate assistance.

We can cancel your order the same day it’s placed, as long as it hasn’t been processed yet. To request a cancellation, please contact us immediately at customercare@byherth.com or reach us via WhatsApp.

If your order has already been processed, you can still return your items. We’d love to hear your feedback—please let us know why you're unsatisfied, and we’ll assist you with the return process.

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day and shipped within 1-2 business days thereafter. Once your order has shipped, you can track it using the tracking number provided in your order confirmation email.

Items listed as pre-order are made-to-order and will be delivered within 30 days. Please note that all pre-order items are final sale and cannot be returned.

You can cancel your pre-order within 3 business days by contacting our Customer Care Service at customercare@byherth.com .

If your order includes both pre-order and in-stock items, the entire order will ship once the pre-order items are available. To receive the in-stock items sooner, we recommend placing two separate orders, as we cannot split items from an existing order.

We accept a wide range of payment methods, including Visa, Mastercard, American Express, and Maestro. You can also pay using Apple Pay, Google Pay, Shop Pay, PayPal, and Klarna for added convenience.

Klarna is a payment service that allows you to shop with HERTH now and pay later, either in 30 days or in 3 interest-free installments.

Pay in 30 days: Shop now and pay up to 30 days after your order has been shipped—no interest or fees.

Pay in 3 interest-free installments: Shop now and split your payments into 3 equal, interest-free payments. The first payment is taken when your order is processed, and the remaining payments are automatically charged every 30 days.

Currently, on byherth.com, Klarna is available in Europe, Swiss, and UK. To learn more about Klarna

If you forgot to include invoice details, please contact us at customercare@byherth.com  as soon as possible, providing your order number and the missing invoice information. If your order has already been processed and shipped, we are unfortunately unable to update the details.

On our website, all payments are processed in Euro (€). The exchange rate applied will be based on your bank’s current rates at the time of the transaction.

We ship to over 100 countries worldwide. If your country is not on the list, please reach out to us at customercare@byherth.com or contact us via WhatsApp, and we’ll be happy to assist you.

All orders are shipped directly from our headquarters in Italy.

Shipping costs vary depending on your location. For detailed information on shipping rates and options, please visit our Shipping page.

We partner with trusted carriers to ensure fast and reliable delivery. All orders are shipped using Poste Italiane Express, FEDEX, DHL Express GoGreen Climate Neutral, and UPS Carbon Neutral. This supports our commitment to sustainability at every step of the supply chain.

While we strive to ship your order as quickly as possible, delivery times may vary due to factors beyond our control, such as weather, customs, or carrier delays. Rest assured, we will notify you if there are any significant delays.

If you're experiencing any issues with your order, please reach out to us at customercare@byherth.com or via WhatsApp, and we’ll assist you promptly.

Duties and taxes are not included in the shipping cost. If you are located outside the EU, you may be required to pay import duties and taxes upon delivery. These fees are fully the responsibility of the customer.

When your order arrives in the destination country, it will be subject to import duties and taxes, which must be paid to release your package from customs. Since these fees vary by country, we recommend checking with your local customs office for the exact rates.

Please note, if you choose not to pay the applicable duties and your package is returned to us, HERTH will not be responsible for any costs incurred.

Customs taxes & duties are not applicable to orders under $800 (USA territory).

Unfortunately, we do not ship to PO Boxes. However, you can select the option to pick up your order at a nearby Poste, FEDEX, DHL, or UPS point during checkout.

You can track your order using the tracking number provided in the order confirmation email you received after placing your order. Simply click on the tracking link to view the status of your shipment.

HERTH does not accept returns or exchanges for items worn, demaged, washed, altered or used. Items must be returned in their original packaging, with all tags still attached and in perfect condition. Please include the original itemized list in the package. Returns cannot be combined with other orders.

Our return policy is applicable to full price items.

As a small business, we are unable to accept returns on items purchasing using promotional discount codes, except for items purchased with a discount code received through subscribing to our newsletter. For other promotional items, we offer a voucher equal to the value of your order, valid for six months.

PLEASE NOTE:

• We do not offer refunds, returns, or exchanges on products purchased from Sale, Archive Sale or PRE-ORDER items. All such items are final sale.
• We do not offer refunds, return or exchanges on products from the Sample Sale. All items are final sale and may feature small imperfections.
• Hair accessories are not returnable or exchangeable.

HERTH is not responsible in case of loss, theft or damage of the shipment.

We recommend using a trackable shipping service for returns.

To request a return or exchange, please email us at custumercare@byherth.com specifying if it’s an exchange or return.

Exchanges

We’re happy to help with exchanges! If you're located in one of the eligible countries, we’ll ship your exchanged item free of charge — but only for full-price items. Exchanges are subject to item availability.

Returns

We accept returns for full-price items within 14 days of receiving your order.

Orders placed between November 30th and December 31st benefit from an extended return period until January 10th.

The customer is responsible for the cost of return shipping, including any duties or taxes. Shipping costs are non-refundable.

When returning an item, feel free to include a note with your feedback — we love hearing from you!

As a small business, we’re unable to accept returns on items purchased using promotional discount codes, except for those received through subscribing to our newsletter. For all other promotional items, we offer a voucher equal to the value of your order, valid for six months.

PLEASE NOTE:

• We do not offer refunds, returns, or exchanges on products purchased from Sale, Archive Sale or PRE-ORDER items. All items are final sale. 
• We do not offer refunds, return or exchanges on products from the Sample Sale. All items are final sale and may feature small imperfections.
• Hair accessories are not returnable or exchangeable.

As a small business, we’re unable to accept returns on items purchased using promotional discount codes, except for those received through newsletter subscription. For all other promotional purchases, we offer a voucher equal to the value of your order, valid for six months.

Refunds are processed within 7 days of HERTH receiving your returned package — and often sooner. You’ll receive an email confirmation once your refund has been issued.

Please note: processing times may vary depending on your bank or payment provider.

Shipping costs are non-refundable.

Of course! We're happy to assist you. Just reach out to us at customercare@byherth.com or via WhatsApp, and we’ll help you find the perfect size based on your measurements and preferences.

Yes! All of our pieces are available in sizes XS to XXL, designed to celebrate diverse body shapes while maintaining our signature fit and style.

If the item you want is sold out, you can save it to your Wishlist or sign up for back-in-stock notifications. We’ll notify you as soon as the item is available again. Don’t miss out on your favorite pieces — sign up today!

HERTH garments are made to last, and proper care will ensure they remain beautiful for years. Follow these easy steps:

• Hand wash with silk suitable natural detergent in cold water.
• Avoid soaking, for long period, to preserve silk's natural luminosity.
• Do not scrub, wring or put your HERTH garment in the dryer.
• Lay flat to dry - avoid direct sunlight exposure.
• If necessary, iron inside out on low heat, without steam.
• For stains, use only natural soap suitable for silk.
• When choosing to dry clean, find your nearest Green Dry Cleaner that refrains from the use of harmful chemical products. 

Yes, we do! HERTH gift cards are available for purchase and are sent directly to the email address provided at checkout. They make the perfect gift for someone who loves sustainable, luxurious fashion.

To use a gift card or discount code, simply enter the gift card number or discount code in the corresponding box during checkout. Ensure that the amount is correctly deducted from your total before finalizing your order, as we are unable to apply the code or card after the purchase is completed.