Shipping and Returns
All of our items are shipped using DHL GoGreen Climate Neutral and UPS Carbon Neutral, keeping true to our promise of sustainability throughout the entire supply chain and to reduce CO2 emissions.
All orders are shipped from Italy and will be process between 1-2 business days (Monday-Friday, except holidays). Orders placed on weekends or holidays will be process the following business day and shipped within 1-2 business days.
Our return policy is applicable to full price items.
As a small reality, we cannot accept returns on promotional items.
We offer returns on orders, within 14 days of receiving your order.
The costs, including any duties and taxes, related to the return of the item are at the customer’s expense, except damaged or defective items.
We suggest you use a shipping service with tracking available and make sure to save the tracking number.
Please, note that at this time, we offer a return label only for European orders. If we offer you a return label, we will deduct the amount of your shipping method from the refund. You can find the shipping rates in our Shipping Policy
HERTH does not accept returns or exchanges for items worn, damaged, washed, altered or used.
Need help? Contact us at email@example.com or by WhatsApp.